Q: Why can't I get to my website?

A: Type www.yourpropertydomain.com to view your website. Don't forget the "www." or the ".com".

Q: I have an email lead from the site, but, when I reply it doesn't seem to reach the prospect. How can I reach my prospect?

A: The email notification you receive comes through On-Site.com. To reach your prospective resident, just email the address provided directly from your email program. When you "reply to" the notification email, it goes back to On-Site.com.

Q. I thought this service would also update our other, paid for, ads, like move.com and rent.com but I don't think it is. What can I do to make this happen?

A. Rental Address is able to automatically update your paid ads at a number of locations, and we are always adding more! Please contact rateam@on-site.com and we will be happy to include any supported locations to your service, and talk about the possibility of supporting the ones that we do not.

If you have any suggestions for our FAQ please use the contact form below to let us know. Thanks!

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